Whitepaper
Improving the Service-to-Cash Cycle
& Boosting the Service P&L Through Digitalization
As we move into a post-pandemic world, the need for improving the service-to-cash cycle is more important than ever before.
We’ve partnered with Field Service News to publish this whitepaper that will guide you through the process of developing a more efficient service-to-cash cycle.
We respect your privacy and will never share your information. Read our Privacy Policy.
Across the globe, many economies are still struggling to recover from the massive outlay of extended lockdowns and loss of productivity. Meanwhile, additional societal and geopolitical pressures are driving the costs of operating a field service business to all-time highs.
While this is a threat to almost all businesses, it is a concern for small- and medium-sized organizations that may not have the deep pockets of their enterprise-level peers to mitigate such rising costs.
In such a backdrop, service organizations must be able to reduce the period it takes to go from service delivery to receiving payment while ensuring they have every opportunity to maintain a healthy bottom line on the service P&L.
However, this is something of a double-edged sword. Remember, cash flow is as crucial to our customers as it is to our organization. Ensuring that every interaction leaves a positive customer experience is critical — service must be completed quickly and efficiently if we hope to provide a fast service-to-cash cycle.
Our field service technicians and engineers must hit every critical positive aspect of the service experience. Ultimately, delivering service excellence is a simple yet pivotal part of ensuring that your organization is paid on time.
Fortunately, with modern FSM technology, this is undoubtedly achievable. In this whitepaper, published in partnership with Field Service News, we explore:
While this is a threat to almost all businesses, it is a concern for small- and medium-sized organizations that may not have the deep pockets of their enterprise-level peers to mitigate such rising costs.
In such a backdrop, service organizations must be able to reduce the period it takes to go from service delivery to receiving payment while ensuring they have every opportunity to maintain a healthy bottom line on the service P&L.
However, this is something of a double-edged sword. Remember, cash flow is as crucial to our customers as it is to our organization. Ensuring that every interaction leaves a positive customer experience is critical — service must be completed quickly and efficiently if we hope to provide a fast service-to-cash cycle.
Our field service technicians and engineers must hit every critical positive aspect of the service experience. Ultimately, delivering service excellence is a simple yet pivotal part of ensuring that your organization is paid on time.
Fortunately, with modern FSM technology, this is undoubtedly achievable. In this whitepaper, published in partnership with Field Service News, we explore:
- Why, in an era of economic uncertainty, the service P&L has never been more critical
- The impact on the business of a slow service-to-cash cycle
- External and internal processes that can be refined to improve service-to-cash cycles
- Three key principles to digitalize your entire service lifecycle to boost the service P&L
We respect your privacy and will never share your information. Read our Privacy Policy.