Centralization and decentralization stand as two prominent strategies within field service management. The industry grapples with the intricate task of harmonizing these approaches. Centralization offers standardized processes and consolidated resources, while decentralization provides local expertise, adaptability, and crucially since the pandemic, resilience.

There are strengths and weaknesses to both a centralized and decentralized approach to field service management. Neither is optimal alone, but we can seek the best of both worlds in opportunities digital transformation brings in what we have termed “centralizing decentralization.”

In an era where the field service landscape demands strategic equilibrium, balancing centralization and decentralization is paramount.

Gomocha has partnered with Field Service News to publish this whitepaper that explores how field service companies can implement centralizing decentralization to optimize their service networks, harmonize global and local approaches, and reshape customer experiences.

A complex interplay of strategies unfolds in field service management, shaping the industry’s landscape. This value-filled whitepaper explores the dichotomy between centralized and decentralized field service delivery approaches. We examine how field service organizations can harness technology to find a balance that brings the best of both worlds by centralizing decentralization.